Standing Order


General

  • What do the colors on my calendar mean?
      The Order You Are Seeing          
      Days You've Told Us You Will be Away          
      Orders Previously Delivered          
      Next Order to be Delivered          
      Future Orders Already Defined          
      Days When You Will Get an Order Delivered          
      Days When You Can Get an Order Delivered          
      Days When Farm Fresh Delivery Cincinnati is Closed          
      Days That Are Not Available          


    Standing Order

  • What is my standing order?
      Your standing order is your permanent order that you want delivered each week without your intervention required.
  • How do I modify my standing order?
    • To modify the quantity of a product or box that you have in your order, change the number in the listing of your standing order at the top of the standing order page.
    • To remove an item from your order, change the number to 0.
    • To add new items, scroll down to the bottom half of the standing order page and specify the number of products you want added to your order.
    • Can't see what you want? Move your mouse over list of categories on the left and choose a category from the cascading lists that will appear.
    • Click either Update Order button when you are done.
    • Your new standing order will be listed on the standing order page.
    • Changes to your Standing Order will alter orders on or after Tuesday 3 August 2010.
  • Will changing my Standing Order affect my Current Order?
      The current customizing of your box will remain unless you switch box sizes. If you have eliminated a Standing Order item from your Current Order it will not be added back in. If you add products to your Standing Order they will be added on to the Current Order.
  • How do I find out more about the boxes and products?
      To get more information about a box, click on the box name on standing order page. To get more information about a product, click on the products name on the bottom half of standing order page.
  • Do I have to have a standing order?
      No, you can come in each week and order as needed.


    Current Order

  • What is my current order?
      Your current order is the specific items that you want delivered on a given date. If you do not alter it, it will be as specified in your standing order. Changing your current order will not change your standing order.
  • When will my current order be delivered?
      Your current order will be delivered on Tuesday, Wednesday, Thursday or Friday depending on where you are located. Please contact Farm Fresh Delivery Cincinnati to find an approximate time.
  • When can I modify my current order?
      You can modify your orders until Monday 12:00 noon.
  • How do I modify my current order?
    • To modify the quantity of a product or box that you have in your order, change the number in the listing of your current order at the top of the current order page.
    • To remove an item from your order, change the number to 0.
    • To add new items, scroll down to the bottom half of the current order page and specify the number of products you want added to your order.
    • Can't see what you want? Move your mouse over the list of categories on the left and choose a category from the cascading lists that will appear. It's products will replace the current list.
    • Click either Update Order button when you are done.
    • Your new order will be listed on the current order page.
  • What if I modified my order and then want to start over?
  • How do I find out more about the boxes and products?
      To get more information about a box, click on the box name on current order page. To get more information about a product, click on the products name on the bottom half of current order page.
  • How can I tell my modifications have been made?
      After clicking the Update Order button, the screen will refresh showing you your new order. Also, you will get an email when the session is over showing you what is in your order if you requested that service.


    Holidays

  • What if I'm going on holidays, or want to suspend a delivery?
      Please let us know when you will be away. No deliveries will be made on the days you choose.

      You can also check to see when you have told us you will be away on this page. If you are no longer going to be away, you can tell us to restore your delivery.



    Boxes

  • How can I order a box?
      A box can be ordered as part of your standing order if you wish to receive it every week or part of your current order if you wish to try it first. Just set the number of boxes you want to receive at the top of the order.
  • Can I modify my box?
      You can modify your box as much as you like.
  • When can I modify my box?
      You can modify your box as soon as it has been defined by Farm Fresh Delivery Cincinnati until Monday 12:00 noon. Farm Fresh Delivery Cincinnati will let you know when it is ready.
  • How can I modify my box?
      You can modify your box on the box page in the following ways:
    • Preferences have already been automatically removed from your box. You can add them back in if you like.
    • Type a zero beside your preferences (the highlighted items) or other items you do not want.
    • Edit the value in the text boxes beside other items to increase or decrease their quantity.
    • Click the popdown beside any item to substitute a different item.
    • Enter the quantity as desired.
    • Click Update when you are done to confirm your changes, or at any point to see your modifications to date.

      As you work with this form, changed items will highlight and the system will display an indicator to tell you when you have undershot the default box value. You can see by the size of this bar how close you are to filling your box. To find out what will top up your box, click on a zero item and choose from the pop down list.

      Pay special attention to items highlighted in this color. They are items you have requested never to be sent to you. If you do not have a chance to come in and look at your box, the Farm Fresh Delivery Cincinnati personnel will make appropriate substitutions for you.
  • Can't get more of what you want?
      Zero out some items. Press Update and then click on a zero item and when you have taken enough out, your choice will appear in the window.
  • How can I tell my modifications have been made?
      After clicking the Update button, the screen will refresh showing you your new box. Also, you will get an email when the session is over showing you what is in your order and your box if you requested that service.
  • What if I modified my box and then want to start over?
      At the top of the the box page click Reset to Standard Box.


    Your Account

  • How do I know if my payments went through?
      Go to Review Your Account and check to see it if has been listed as a Credit to your account. Your current payment should appear within 5 working days of your payment.
  • How do I know if I was invoiced correctly?
      Go to the calendar on current order page and click on the date of the invoice in question.


    Registration

  • How do I sign up?
      Go to our Registration page and fill in at least the manditory fields. After you have submitted the page, you can set up your standing order. Someone from Farm Fresh Delivery Cincinnati will be in contact with you.
  • How do I change my registration information?
      Go to our Registration page and change any information or service choices you have made.